ZaakAfhandelApp
Municipal case handling on your . Citizens track the status of their own case, no phone call required.
A case from intake to closure, in one screen.
For municipalities that already run it. Everything below keeps working; nothing new is being added.
Every case follows its type.
Open a case, and its steps, roles and result options come with it. Suspend or extend a running case when the law allows. Close it with a recorded decision.
Your work queue, not your inbox.
Each case worker opens the day with their own list: cases and tasks, sorted by what is due. Nothing lives only in someone's mailbox.
Every call and letter on the citizen's record.
Log the phone call, the counter visit and the letter on the person or organisation. The next colleague sees the whole history before picking up the phone.
A record that stands up to an objection.
Every change on a case is logged with who and when. Two years later the file answers the question without a reconstruction.
Dossiq is the successor.
Same job, actively maintained: configurable case types, statutory deadlines that warn and escalate by themselves, objection and appeal, and a citizen portal.
Partners shipping ZaakAfhandelApp
Implementation, hosting, and integration partners that deliver ZaakAfhandelApp to their customers. Pick the partner you already work with, or one whose stack matches yours.